Help desk
Every request, relayed to the right person.
RelysHub gives each organization its own branded portal, website widget and real-time agent desk, with SLA automation and analytics built in.
- Branded customer portal
- Real-time agent desk
- Full tenant isolation
Features
Everything a modern support team needs
One platform, many organizations
Onboard a company in minutes on shared hosting or its own domain, with data isolated at the database level.
Smart routing and fallback
Rules send tickets to the right department or agent, and reassign automatically when someone is away.
SLA timers that respect business hours
First response and resolution targets per priority, with early warnings before anything breaches.
Real time everywhere
New tickets, replies and status changes appear instantly for agents and customers, no refresh needed.
Knowledge base that helps first
Relevant articles are suggested to customers while they type and to agents while they reply.
Drag and drop ticket forms
Design the intake form each organization needs, with required fields, options and attachments.
Embeddable support widget
Paste one line of code on any website and accept tickets from domains you allow.
Analytics that answer questions
Weekly and monthly trends, channel mix, agent leaderboards, top issues and repeat customers.
How it works
From sign-up to first resolved ticket
- STEP 01
Onboard the organization
The platform admin creates the organization, picks a plan and sends the admin their sign-in.
- STEP 02
Make the desk your own
The admin sets branding, business hours, team, SLA rules, forms, templates and the widget.
- STEP 03
Start resolving
Customers raise tickets from the portal, widget or a guest link, and agents work them live.
Give every customer a desk that answers
Try the demo support desk, or talk to us about setting up a branded desk for your organization.
Support & engage and more
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